Reviews

Response from the owner:Thank you for the 5 star review Sara, glad we were able to service your brakes for you!

Response from the owner:Thank you for the 5 stars Teresa, much appreciated!

Response from the owner:Great to hear Sarah, thank you so much for sharing and your 5 stars!

Response from the owner:Hi Fred! Thank you for this great review. Our customers are our top priority here at LMC. We always strive to provide friendly, fast service and high-quality. We thank you for stopping by and for taking the time to leave your review.

Response from the owner:Fantastic Victor! Thank you very much for the review!

Response from the owner:Hi, Steven! Thank you for your 5-star review. At LMC Complete Automotive & Collision Repair, our customers are our priority, and we strive to provide an outstanding experience. Thank you again for your review.

Response from the owner:Awesome Don! Thank you very much for the review and 5 stars, we really appreciate it!

Response from the owner:Nice Sandra! Thank you for sharing your experience with others and taking the time to review us, we really appreciate that!

Response from the owner:Fantastic review Michael, thank you very much for sharing!

Response from the owner:Great to hear Adam, thanks for sharing you ac repair with others and for the 5 stars!

Response from the owner:Hi, John! Thank you for the 5-star review. At LMC Complete Automotive & Collision Repair, we strive to create an exceptional experience for our customers. Thanks for leaving your feedback.

Response from the owner:Awesome Mrs. Kidd, thank you very much and thank you for being an awesome customer since 2015!

Response from the owner:Nice to see those 5 stars Ryan! Thank you very much for reviewing us!

Response from the owner:Awesome Miyah, thank you so much for the awesome review, we really appreciate that and welcome you next time you may need us!

Response from the owner:Sorry this check out didn't go as well as you had wished. Unfortunately this truck has quite a few problems. Aside from the running problems it is making some internal engine noises that are not normal and is smoking pretty heavy from the tail pipe indicating it is burning oil. Even if we pinpointed EXACTLY what the failure was we would have recommended an engine replacement due to all the issues. And like most shops, internal engine work is limited on tearing down a whole engine to fix one issue. We DID refund you for the diagnostic charge and hope you find a place that can get your truck all fixed up.

Response from the owner:Hi, Bonnie! Thanks for the 5-star review! We're happy to hear you had a great experience at LMC Complete Automotive & Collision Repair!

Response from the owner:Very nice Mr. Long, thank you very much for the review!

Response from the owner:An outstanding review Sarah! Thank you very much for the kind words and for taking the time to review us! We really appreciate that!

Response from the owner:Thank you very much for the 5 stars Michael, we really appreciate that!

Response from the owner:Never get tired of seeing 5 stars! Thank you very much Figg!

Response from the owner:Good morning, so sorry to hear you are having problems again. We replaced the ac hose that was visibly leaking and when you brought it back the ac service ports were not sealing. This sometimes happens after servicing a vehicle and are sorry that happened. We DID replace those service ports and recharged the ac system without charging you for that. There are many ac components on an ac system that could be causing this issue a year later but the hose we replaced has a nationwide warranty for 2 years and/or 24 thousand miles. So if it is the hose that is leaking, give us a call and we can get that warrantied for you parts and labor even in Louisiana! It certainly is no fun and disheartening to have to pay to have your car repaired only to have to bring it back, again, I am so sorry about that but we did fix the issue without charging anymore for it. If this turns out to be the hose, please let us know as we would like to get it fixed for you under the provisions of the hose manufacturers warranty.

Response from the owner:Awesome Sean, thank you for sharing your experience with others about your visit and for the 5 stars!

Response from the owner:Wow! What an amazing review Charles, thank you so much for sharing your experience with us to others, that really helps! We will continue to provide you the best customer service experience possible!

Response from the owner:Thanks Dee, we really appreciate the review!

Response from the owner:Awesome 5 stars Dana, thank you very much for that!

Response from the owner:Awesome to hear Lada, glad we could help with your valve cover gaskets and suspension repairs and thanks for taking the time to review us!

Response from the owner:Hello, Krisztina! Thank you for the excellent 5-star review. Here at LMC, we love what we do, and that's providing the friendliest, fastest, and highest-quality care. We're glad to hear you chose LMC, and we hope you continue to use our services down the line.

Response from the owner:Awesome to hear! Thank you so much for sharing and for the continued patronage and those 5 stars!

Response from the owner:Thank you very much for the 5 stars Jessica, we really appreciate that!

Response from the owner:We appreciate the 5 stars Shana, thank you!

Response from the owner:Fantastic Olga, great review! Thank you taking the time to share your experience with others, that really helps and thanks for coming in!

Response from the owner:Wow! Awesome review! Thank you so much for taking the time to let everyone know about us, it really means allot. Winston sure loves to entertain, he is one of a kind for sure, thank you again!

Response from the owner:Thanks for the 5 stars and for the 4 years of patronage! Winston is fun and everyone seems to love him, thank you so much!

Response from the owner:Awesome Lori! Winston keeps us all in line and loves to entertain, thanks so much for coming in!

Response from the owner:We aim to please Jason, thanks for the 5 stars and taking the time to review us!

Response from the owner:Fantastic Kathy, thanks for sharing and the 5 stars!

Response from the owner:Awesome Stefan! Thank you so much for your review, we really appreciate that!

Response from the owner:Awesome Elaina, thank you very much for sharing and the kind words!

Response from the owner:Good afternoon. We are disheartened by your experience with LMC and assure you our inspection and estimate was not malicious. You even pointed out that you do not find any reviews that are saying we are dishonest. The fact of the matter is, we are not. I will try to explain further the issues with your car. First, the total would have been $3552.04, not $4000+ as you indicated. That total included the recommended but NOT required items as well. We mentioned there was rust under the car but that isn't any issue with the repairs. If we were willing to work on it then the rust was not an issue. We did not say that all the bushings and boots were worn or at least may have seen something with them but did NOT add them into the estimate for repair. We are obligated to tell you what is wrong with your car and if you chose to fix it or not is completely up to you. What we did recommend was as follows: Anti-sway bar links - they were causing the noise. Front lower control arms - bushings were bad, you would need to look inside and use a pry bar to see that they are torn. Both of your 2nd opinions apparently agreed with us. Right front hub bearing- we didn't suggest the Left because it was not loose. Struts due to age and mileage, purely recommended. Any technician can tell you the importance of shocks and struts and most manufacturers recommend replacement around 50 to 100 thousand miles depending on driving conditions. Wheel balance was recommended because the weights were missing. And of course a wheel alignment would be needed. As for double labor, we aren't seeing it. If you could have your father look up in the repair manuals, Mitchell is what we use, it states clearly that removing the wheel bearing is NOT required for replacing the control arm. We can print it and provide the procedure for you if you wish. Same with anti-sway bar links, struts and shocks, they do not overlap. Your 2 second opinions said exactly what we said, control arms and wheel bearings except ours saved you money by NOT recommending the driver front as it was not needing replacement. As for where you buy your parts vs ours, Rock auto does not provide labor warranties on their parts. Where we buy parts they are backed by a 24 month 24 thousand mile part and labor warranty which is nationwide. Rock auto is 12 months 12 thousand mile part only warranty and you have to pay someone AGAIN to install those defective parts. Your opinion that we falsely diagnosed your vehicle is, well, false. Again, we HAVE to tell you what we see and what is required and what is not. We told you all what we saw and what is required vs recommended. Your father can vouch for the requirement to tell your customer what is going on with the car, I mean, we cannot keep it a secret or simply ignore what we see because that gets us in trouble too if something happens later down the road. Customers say, why didn't you see this before? I do wish this did not happen, as you can see we have allot of reviews that paint a very dissimilar picture compared to this situation and if we can do anything to help, please let us know.

Response from the owner:Awesome 5 stars Ricky, thank you very much for that!

Response from the owner:Fantastic Eden, thank you so much for your review and continued patronage! Plus we really like those 5 stars, thank you!

Response from the owner:Awesome Claudette, thank you very much for the kind words and the 5 stars!

Response from the owner:Nice review Vicki, thank you very much for that! Yes, several customers have European cars and want us working on them. We can do some things on those so check with us for future things!

Response from the owner:Good afternoon, I'm sorry you are having problems with your tires. The alignment warranty is 6 months, and we do honor that warranty, you came in on October 3rd of 2024, MORE than 7 months ago, outside of the warranty. I am happy that you showed pictures of the tires because they show those tires are far from destroyed. You indicated on the phone a "chunk" of the tire was missing which tells us it suffered from some kind of impact. I have never seen a tire wear issue remove chunks of rubber from the tire. We also did offer to realign the Jeep at no cost if you wanted to correct the camber caster issue with aftermarket adjustment kits. When the Jeep was lifted, it should have had those installed to bring the caster and camber back into spec. We also have the computerized print out that shows the before (when you brought the Jeep in) and the after alignment specs showing we aligned your Jeep. Lastly, based on your pictures, the wear appears to be in the center part of the tread as on each edge you can see they are even by the tire design and the small holes. The worn part looks to be in the center and could be from over inflated tires.